Notation based on the SCTA

Basically, we do not accept returns or cancellations of online shop items. However, if the product is defective or if you received a different product from your order, we will accept an exchange or return, so please contact us by e-mail within 3 days of receiving the product to info@indigooceanhawaii.com.

As soon as we receive your return or exchange email, we will inform you of your return or exchange.

Returns and exchanges are limited to items that have not been removed, such as unused items, product tags, product boxes, and product storage bags. We accept returns and exchanges as delivered. We cannot accept returns or exchanges for the following items.

1. The item arrived more than 4 days ago.
2. Product that has been used once.
3. The item has been damaged.
4. Items with damaged or missing boxes or tags.

If there is a vacant seat on the day you want to change the tour, you can change it without additional charge. However, if you want to change it, you need to contact us 48 hours before the pick-up time of the pickup bus.

If you change it after 48 hours, there will be a 100% cancellation fee.

*Private cruises can be up to 1 week before the tour start time.

Starting 48 hours before the pick-up time of the pickup bus, 100% of the tour fee will be charged as a casel fee.
On the day of the tour, it will be regarded as a cancellation regardless of whether you contact our company or not, such as a mistake in the pickup place, a mistake in the meeting time, or a delay, and we will not refund you.
If our company decides that the tour is cancelled due to bad weather, disaster or other unexpected reasons, we will refund the full amount of the tour fee.

*Private Cruise will be charged a 100% of the tour fee from 1 week before the tour start time.